We're here for you. Our Service and Parts departments remain open as an essential service. Sales support is available online and by phone. For assistance, please call our Customer Care Center at 585-222-2277.

March 24, 2020

My dear Customers,

I realize that we are all experiencing extraordinary changes in our lives as we face the challenges of the COVID-19 pandemic. These are unprecedented challenges that have complicated everyday life and defined trying times for everyone. However, it appears we are all determined to get through this. We will get through this. It is so important for us all to keep safe, protect our health, and show kindness to one another. So many of our customers have inquired about the changes we are experiencing as a business and I truly appreciate the concern and heartfelt messages. As we all navigate through change, I remain dedicated to keeping my customers and employees informed.
 
We are experiencing changes in our retail sales business. We've had to make some major changes to our retail operations in accordance with Governor Cuomo's executive order, "New York State on PAUSE" to help assure uniform safety for everyone. Although our showroom is currently closed, sales support is available to you online and by phone.
 
If you would like to chat with someone in the sales department, explore inventory, or complete steps in purchasing a new or pre-owned vehicle, members of our sales team are dedicated to working with you from home. Understandably people, businesses, and organizations all have specific transportation needs and we are here to help. You may call 877-866-4078 or contact us here.
 
As we provide an essential service, health and safety remain our top priority. Our service and parts departments remain open as an essential service that also supports essential operations, providers, and infrastructure necessary to keeping our community safe and strong. We are extremely committed to maintaining clean and safe work environments for the health and safety of our employees and our customers.
 
Amid the challenges we are all facing, I am so inspired by our people and our customers. I appreciate all of the messages that many of you have shared praising our employees and our safety precautions, as well as those who have reached out to let us know you're excited to explore your next Subaru. Thank you for your continued support as we navigate together, and I hope everyone remains healthy and safe. If you need to speak with me, please call me at 585-721-0580.

Sincerely,

Kitty Van Bortel
 
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March 14, 2020

A Message from Kitty Van Bortel

At Van Bortel Subaru, taking care of our customers is at the center of everything we do. While we navigate through times of uncertainty and change, I want you to know that nothing is more important than the health and safety of our customers, employees, and vendors.
 
We have implemented extra precautionary measures that have been recommended by public health officials to help prevent the spread of illness. I want to share with you the actions we are taking to ensure best practices and safe environments that give our employees and customers peace of mind in all of the Van Bortel dealerships.
 
Keeping Ourselves Healthy and Informed
We are committed to keeping our employees informed and educated in order to maintain the safest operating environment possible. We've taken steps to educate all dealership staff on ways to keep healthy and protect ourselves from COVID-19 as recommended by local, state, and national public health authorities.
 
We are closely monitoring the health of our staff and enforcing the policy of staying home if feeling ill. Likewise, if customers are experiencing illness, we ask that they also stay home.
 
Higher Standards for Maintaining Clean and Safe Environments
While we always strive to maintain the highest standards when it comes to cleaning and maintaining our dealerships, we've taken things further by enhancing our cleaning procedures in our facilities, our vehicles, and our customers' vehicles.
 
We are committed to extensive cleaning and increased frequency of disinfecting procedures for all high-touch areas in all dealership facilities including the showrooms, service centers, waiting areas, parts centers, offices, employee areas, and restrooms. This includes sanitizing door handles, countertops, tables, armrests, seatbacks, hand-rails, sinks, faucets, bathroom doors, and other frequently touched surfaces. Our team members are even wiping down credit card readers, pens, office equipment, phones, computers, personal electronic devices, and other frequently handled items.
 
We are also committed to extensive cleaning and increased frequency of disinfecting procedures for all high-touch areas in all vehicles including new and used vehicles, loaner vehicles, and of course, our customers' vehicles. This includes wiping down keys and key fobs, interior and exterior door handles, steering wheels, push to start buttons, wiper and turn signal controls, gear shift knobs and handles, glove boxes, seatbelt components, rearview mirrors, and emergency brake handles.
 
Our Commitment to Our Customers and Our Community
As a dealership group committed to serving our customers and our community, we're here for you. We acknowledge the fluidity of the situation, and will continue to provide updates as frequently as possible. As the recommendations from our health authorities continue to evolve, we will continue to monitor and react accordingly while keeping the health and well-being of all people as our top priority. If you have questions, concerns, or special requests, let us know.
We're here to help and we're doing everything we can to give you the customer experiences you truly need.
 
With Love,

Kitty Van Bortel
 

Hours

  • Monday9:00AM-8:00PM
  • Tuesday9:00AM-8:00PM
  • Wednesday9:00AM-8:00PM
  • Thursday9:00AM-8:00PM
  • Friday9:00AM-6:00PM
  • Saturday9:00AM-5:00PM
  • SundayClosed

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  1. Van Bortel Subaru of Rochester

    4211 W Henrietta Rd.
    Rochester, NY 14623

    • Sales: 585-222-2277
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Get in Touch

  • Contact our Sales Department at: 585-222-2277
  • Monday9:00AM-8:00PM
  • Tuesday9:00AM-8:00PM
  • Wednesday9:00AM-8:00PM
  • Thursday9:00AM-8:00PM
  • Friday9:00AM-6:00PM
  • Saturday9:00AM-5:00PM
  • SundayClosed
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